Privacy Policy

Privacy Policy for TrueTherapy.ca

Last Updated: 9/12/2025

Introduction
True Therapy (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [TrueTherapy.ca] (the “Site”) and engage with our therapeutic services.

By using our Site and services, you consent to the data practices described in this policy.

1. Information We Collect
We collect information that you provide directly to us and automatically through your use of our Site.

a) Personal Information You Provide:
This is information you voluntarily provide when you contact us via a form, email, phone, or during our therapeutic sessions. This may include:

• Contact Information: Your name, email address, phone number.

• Health Information: Information about your reasons for seeking therapy, your mental health history, and other sensitive personal details necessary for providing care (known as Personal Health Information, or PHI).

• Administrative Information: Billing and payment information.

b) Information Collected Automatically:
When you visit our Site, we may automatically collect certain information via cookies and similar technologies. This may include:

• Usage Data: Your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses.

• Cookies: Our Site may use cookies (small data files stored on your device) to enhance functionality and analyze site traffic. You can adjust your browser settings to refuse cookies.

2. How We Use Your Information
We use your information for the following purposes:

• To Provide Services: To schedule and provide psychotherapy services, manage your account, and process payments.

• To Communicate: To respond to your inquiries, send appointment reminders, and provide administrative information.

• To Improve Our Site: To analyze how our Site is used so we can improve its content and functionality.

• For Legal and Safety Reasons: As required by law, regulation, or to protect the rights and safety of ourselves or others, as outlined in our limits of confidentiality.

3. How We Share Your Information
Your privacy is paramount, especially your Personal Health Information (PHI). We will only share your information in the following limited circumstances:

• With Your Consent: We will only disclose your PHI with your explicit written permission.

• As Required by Law: We may be obligated to disclose information if required by a court order, subpoena, or if there is a duty to report (e.g., risk of imminent harm to self or others, suspected child abuse or neglect).

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business and Site (e.g., a secure email service, a booking platform, a payment processor). These partners are bound by strict confidentiality and data security agreements.

• Clinical Supervision: To ensure the highest quality of care, your therapist may discuss cases in a professional supervision context without using any identifying details.

4. Storage and Security of Your Information
We implement a variety of administrative, technical, and physical security measures to maintain the safety of your personal information. Your PHI is stored in Canada on secure, encrypted servers and in locked filing cabinets for physical records. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights Regarding Your Information
You have the right to:

• Access and Correction: Request to see the personal information we hold about you and request corrections if it is inaccurate.

• Withdraw Consent: You may withdraw your consent for us to collect, use, or disclose your information, subject to legal or contractual restrictions.

• Complaints: You have the right to lodge a complaint with the appropriate privacy supervisory authority.

6. Limits of Confidentiality
As regulated health professionals, we adhere to strict confidentiality rules. However, confidentiality is not absolute. We are legally and ethically obligated to break confidentiality in situations where there is a clear and imminent risk of harm to yourself or others, or in cases of suspected child abuse or neglect.

7. Third-Party Links
Our Site may contain links to other websites. This Privacy Policy applies only to our Site. We are not responsible for the content or privacy practices of other sites. We encourage you to read the privacy statements of any linked site you visit.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sonia Dillon, Clinical Director
True Therapy
Email: bookings@truetherapy.ca
Phone:  (365) 8909-1655